Troubleshooting Adobe Flash Issues with Windows 8 and Internet Explorer 10

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Adobe FlashAs I stated in my last article, Microsoft has built their own Flash engine into Internet Explorer 10 which has caused a lot of headaches for Windows 8 users that want to view websites with Flash content.  Only websites that have been included in Microsoft’s Compatibility View list can be viewed with Internet Explorer’s “Modern mode”.  Websites embedded with Flash content that are not included in Microsoft’s Compatibility View list have to be viewed using the new browser version’s “Desktop mode”.

With that said, if you are having problems displaying Adobe Flash content in either mode of Internet Explorer 10, try these steps to troubleshoot the issue.

 

 

 

Troubleshooting steps

So, the first thing you want to do if you are having problems with displaying Adobe Flash content in Windows 8 Internet Explorer’s “Modern Mode” is by testing the same web page using “Desktop mode”.

  1. Swipe from the bottom or top edge to reveal Internet Explorer’s application bar in Windows 8.

    Windows 8 Internet Explorer Application Bar

    Windows 8 Internet Explorer Application Bar

  2. Click the wrench icon to open the Tools Menu.
  3. Now click View on Desktop.
  4. Check to see if you can see the Adobe Flash content.

Disable ActiveX Filtering

  1. Open the page with Adobe Flash content in Internet Explorer’s Desktop Mode.
  2. Select Tools > Safety.
  3. If there is a check mark next to ActiveX Filtering, click on uncheck.
  4. Now close Internet Explorer

Enable Adobe Flash Player in Windows 8

  1. Open the page with Adobe Flash content in Internet Explorer’s Desktop Mode.
  2. Select Tools > Safety.
  3. Choose Manage Add-ons.
  4. Select the Flash Player add-on: Shockwave Flash Object.
    Manage Add-ons window

    Manage Add-ons window

    Note: If the web page you are on does not have rich media content, the Flash Player add-on will not be listed.

  5. Click Enable, and then click Close.

Enable updates to the Windows 8 Compatibility View list

  1. Open the page with Adobe Flash content in Internet Explorer’s Desktop Mode.
  2. If the Tools menu is not visible in Internet Explorer, press and hold on the title bar to open the context menu. (Or right-click the title bar.) Then, select the menu bar.
  3. From the Tools menu, click Compatibility View Settings.
  4. Select Download Updated Compatibility Lists From Microsoft, and then click Close.

When in doubt, reinstall Adobe Flash

When all else fails, Adobe suggests reinstalling Adobe Flash.

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